Terms & Conditions for Platform Members
Effective 22 July 2026
This page explains, in outline, how J-Guard's platform membership programme works and what governs the relationship between us and our platform members.
It is a summary for people considering applying. It is not the agreement. The terms that actually bind a platform member are set out in full in the Platform Membership Agreement, which is signed before membership begins. Nothing on this page forms part of that agreement, varies it, or creates any obligation on either side.
1. What platform membership is
Since 2020, local entrepreneurs have operated under the J-Guard brand in their own cities, using our systems, training, and supplier relationships, while running their own business and employing their own crews.
A platform member is an independent business. Platform membership does not create a partnership, joint venture, agency, or employment relationship between the member and Ensun Property Care L.L.C, and a member has no authority to enter into commitments on our behalf.
2. Who we work with
We look for applicants who can commit to the business full-time, who have or can build a local team, who can meet the working-capital requirement for their territory, and who intend to operate to our service standards rather than their own.
Prior experience in cleaning or pest control is useful but not required — we train.
3. How the process works
- Enquiry. You send us your details through the partner page or by email.
- Conversation. Our partnerships team calls you to discuss your city, your background, and your readiness to invest.
- Assessment. We look at territory availability and demand, and carry out reasonable checks on the information you have given us.
- Agreement. If both sides want to proceed, we set out territory, term, standards, and commercials in the Platform Membership Agreement, and you take your own advice on it before signing.
- Onboarding. Training, equipment, brand materials, and systems access follow signature.
We are not obliged to accept any application, and we do not give reasons for declining one.
4. What we provide
Subject to the signed agreement: the right to operate under the J-Guard brand in an agreed territory; initial and ongoing training; documented service methods and checklists; access to our booking and lead systems; approved equipment and cleaning agents through our supply arrangements; marketing support; and a partnerships team you can reach.
5. What we expect
Subject to the signed agreement: that you deliver services to our documented standards; that you use the brand only as our guidelines permit; that you employ, train, and pay your own crew lawfully; that you hold the registrations, licences, and insurance your operations require; that you handle customer data in line with our privacy policy and applicable law; that you report accurately and settle amounts owed on time; and that you keep confidential what we share with you.
6. Territory, term, and commercials
Territory boundaries, the length of the term, renewal, fees, revenue share, and any minimum commitments are agreed case by case and recorded in the Platform Membership Agreement.
We do not publish them. They vary by city, by the scope of services taken up, and by whether a territory is being opened or transferred. Our partnerships team will discuss specifics with you once we have talked about your city, and will share the draft agreement before you commit to anything.
7. Standards and brand
Customers booking through j-guard.com in a member's territory are booking J-Guard. We therefore audit service quality, respond to complaints centrally, and require corrective action where standards slip. The agreement sets out how that works, and what happens if standards are not restored.
The J-Guard name, logo, methods, checklists, and training materials remain ours throughout and after the term.
8. Ending the relationship
The agreement sets out notice periods, the grounds on which either side may terminate, and what happens afterwards — return of materials, stopping use of the brand, treatment of work in progress, and handover of customer records.
9. This page is information, not an offer
Nothing here is an offer, an invitation to make an offer, or a promise of a territory, of returns, or of income. We make no representation about how much any member earns; results depend on the market, the operator, and factors outside anyone's control.
Any figures, projections, or examples discussed during the application process are illustrative and are not guarantees.
10. Existing members
If you are already a platform member and have a question about your agreement, refer to your signed copy and speak to your partnerships contact. Where anything on this page differs from your agreement, your agreement prevails.
11. Governing law
This page and the programme it describes are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction. Individual agreements state their own governing law and forum, which may differ.
12. Talk to us
Partnerships — Ensun Property Care L.L.C
S1-22, Property Investment Office 4, Green Community, Dubai Investment Park 1, Dubai, United Arab Emirates
Email: uae@j-guard.com · Phone: +971 50 605 1794