Frequently asked questions

Use the Book Now button to submit a booking request in three quick steps — pick a service, share your details, and confirm. Our team then calls you to confirm scheduling and final scope. You can also call us directly.

No. Submitting a booking request is free and payment is collected only after the service, on-site. We'll confirm the final price with you before any work begins.

By the size of the property, not by the hour — so the price cannot grow because a job takes longer than expected. Most services are quoted per square foot of the area being cleaned; upholstery is quoted per seat and beds per mattress size. Quotes are inclusive of all applicable taxes, labour, materials and travel, and we confirm the final figure with you before any work begins.

In the UAE we serve homes and businesses across Dubai — villas, apartments, offices, and commercial spaces.

Nothing special — just make sure our crew can access the areas to be cleaned. For deep cleans, we recommend securing valuables and fragile items beforehand.

Yes. We use industry-standard, safe cleaning agents. If anyone in your home has specific sensitivities or allergies, mention it in the booking notes and we'll adapt.

Yes — offices, commercial spaces, and residences can set up recurring schedules. Contact us for a custom quote.

Through our platform membership programme, running since 2020. Get in touch via the contact page and our team will share the details.

Yes. In the UAE we operate as Ensun Property Care L.L.C, licensed by the Government of Dubai's Department of Economy and Tourism under trade licence 1577432 for Building Cleaning Services.

Yes — crews arrive with everything needed for the job, and it is included in the quoted price. We use branded, pH-neutral cleaning agents chosen for the surface being cleaned. If anyone in the home has allergies or sensitivities, tell us in the booking notes and we will adapt.

Both. Because we quote on area rather than hours, a villa is simply a larger quote — there is no separate hourly rate to negotiate, and the price is agreed before we start.

A regular clean maintains a home that is already in good order. A deep clean works through the detail — inside cupboards and appliance exteriors, tile and grout scrubbing, fans, vents, switches, skirting and glass — and is what most Dubai homes need after a season of dust, or before and after a tenancy.

Yes. Move in / move out cleaning is built for exactly that — a full top-to-bottom clean of an empty or nearly empty property before keys change hands. Tell us your handover date when booking and we will schedule around it.

Yes. Between-guest turnovers for holiday homes and short-let apartments are a regular part of our Dubai work, including same-week and next-morning slots subject to availability.

No. Our Dubai licence covers building cleaning services, and pest control in the UAE requires separate Dubai Municipality approval which we do not hold. We would rather say so than take a booking we cannot service properly.

Tell us within 24 hours and we will send the crew back to re-clean whatever fell short, at no extra charge. We would rather put it right than have you live with it.

Yes — Holiday Home Turnover is a service in its own right, built around the gap between checkout and check-in: bathrooms and kitchen reset, linen changed, floors done, and the property staged back to its listing photos. Because we quote on area rather than hours, your changeover cost is known in advance.