15. Additional Terms for Pest Control Services
These additional terms apply specifically to pest control services rendered by J-Guard and are to be read in conjunction with the general terms and conditions.
15.1 Customer Responsibility for Pre-Service Preparation
Customers must ensure clear access to all areas requiring pest treatment.
All food items, kitchen utensils, pet accessories, children’s toys, and other sensitive personal belongings must be properly covered or removed before service.
J-Guard will not be responsible for damage or contamination of uncovered or unremoved items.
15.2 Limited Warranty
General Pest Control (GPC): Warranty is applicable only under annual maintenance contracts (AMC). One-time services are provided on an as-is basis and do not carry any warranty or free re-treatment.
Termite Control Treatment:
Post-Construction Treatment: Carries a 5-year service warranty.
Pre-Construction Treatment: Carries an 8-year warranty, provided the entire building is treated in accordance with standard protocols and without interruption or modification by third parties.
15.3 No Liability for Pre-Existing Conditions
J-Guard shall not be liable for:
Pre-existing structural damage, pest-related damage, or deterioration.
Infestations that were hidden, undisclosed, or not visible at the time of inspection.
Pest recurrence due to environmental or structural factors beyond the control of J-Guard.
15.4 Health & Safety Precautions
All pest control treatments use chemicals approved by regulatory authorities and applied as per standard safety guidelines.
J-Guard assumes no liability for allergic reactions, respiratory issues, or other health concerns that may arise post-treatment unless there is proven negligence in the application process.
Customers are encouraged to vacate the premises for the specified safety period if advised by technicians.
15.5 Limitation of Liability
J-Guard’s liability is strictly limited to either:
A free re-treatment of the affected area, OR
A refund of the amount paid for the specific pest control service, whichever is lower.
Under no circumstances shall J-Guard be liable for any indirect, incidental, or consequential damages.
15.6 Post-Treatment Instructions
Customers are responsible for following all post-treatment instructions issued by the technician.
This may include temporary evacuation, proper ventilation, avoidance of water cleaning in treated areas, etc.
Failure to follow instructions will result in nullification of any applicable warranties or free re-treatments.
15.7 Scope Limitations
Pest control services are limited to the pest types explicitly mentioned in the service contract or invoice.
Services do not include:
Structural repairs, civil modifications, or waterproofing works.
Pest infestations that originate from neighboring properties, areas not treated by J-Guard, or recurring due to unaddressed structural defects.
15.8 Service Rescheduling & Cancellations
Pest control appointments must be rescheduled at least 24 hours in advance.
Cancellations on the day of service or failure to provide access will attract a cancellation charge of ₹500 or as agreed.
15.9 Access & Safety
Customers must ensure that a safe and hygienic environment is provided to J-Guard technicians.
J-Guard reserves the right to refuse or discontinue service if the environment poses a health or safety risk to staff.
No refund or compensation shall be due in such cases.