● All quotations provided are based on the initial description given by the Customer. If there are changes to the scope of work or the condition of the premises, J-Guard reserves the right to revise the quotation accordingly. ● The Customer agrees to bear any additional cost that arises due to extended time or additional work required that was not initially quoted. ● Promotional offers, discounts, or seasonal pricing are subject to change without notice and may be applicable only under specified conditions. ● Once a quotation is accepted, any change in service scope or requirements initiated by the Customer may result in additional charges.
2. Access to Property and Utilities
● The Customer must ensure that J-Guard professionals have clear and uninterrupted access to the property, along with access to water and electricity. ● If key collection from an offsite location is required, a transportation fee will apply. ● Delays in providing access to the property may result in the extension of service time or rescheduling, for which the Customer shall bear any additional cost incurred. ●J-Guard shall not be responsible for any delay caused due to restricted access, non-availability of keys, or absence of the Customer at the property.
3. Concurrent Services and Delays
● The Customer must ensure that no other services (such as painting, construction, plumbing, or renovation work) are taking place at the property during the scheduled cleaning service. ● If concurrent work or service causes delays in the cleaning process or extends the time required, J-Guard reserves the right to charge an additional fee or reschedule the service. ● Any obstruction caused by third-party vendors or activities that extend the service time will result in additional charges payable by the Customer.
4. Scope of Service and Work Environment
J-Guard offers professional deep cleaning services including, but not limited to, carpet cleaning, sofa cleaning, floor scrubbing, pest control services, and related tasks. Our goal is to deliver high-quality service that meets or exceeds customer expectations. To ensure a smooth and efficient service experience, we request the Customer to provide a work environment that allows our team to efficiently carry out the service.
J-Guard reserves the right to reschedule or postpone the service if: ● The property conditions pose a health or safety hazard to our staff. ● The Customer or anyone present exhibits inappropriate or abusive behavior toward our staff. ● The work environment prevents the effective delivery of service as agreed.
In any of the above situations, J-Guard will discuss the matter with the Customer to find a reasonable resolution, including rescheduling the service or completing it in phases if mutually agreed upon.
5. Liability for Property, Valuables, and Damages
J-Guard shall not be held responsible for any loss, damage, or misplacement of the Customer’s property, belongings, or valuables before, during, or after the service. This includes but is not limited to: ● Cash, jewelry, important documents, antiques, sentimental items, or high-value possessions. ● Damage to delicate or fragile items such as glass, crystal, ceramic, marble, or similar materials unless gross negligence by J-Guard staff is clearly proven. ● Damage or wear and tear resulting from standard cleaning procedures on old, fragile, or previously damaged surfaces, furniture, flooring, or paint.
The Customer is solely responsible for: ● Removing or securing all valuable items, fragile possessions, or breakable materials before the commencement of the service. ● Ensuring all personal belongings, documents, or financial assets are safeguarded before the service. J-Guard shall not be liable for any indirect, incidental, or consequential damages arising out of the service, including: ● Financial loss. ● Business disruption. ● Replacement costs for valuable items.
6. Breakable and Fragile Items
● The Customer is responsible for informing J-Guard of any fragile, breakable, or sensitive items in the house prior to the service. ● J-Guard holds no liability for damage to such items if they are not declared or properly secured before the service. ● Items made of glass, crystal, marble, or any fragile material should either be removed or declared to the team prior to service.
7. Alarm Systems and Special Instructions
● J-Guard will not be responsible for triggering or tampering with any security, CCTV, or alarm systems. ● It is the Customer’s responsibility to provide clear instructions for deactivating or activating security systems if necessary. ● Any costs or penalties incurred due to triggered alarms or damaged systems will not be covered by J-Guard.
8. Cleaning Equipment and Materials
● J-Guard will provide all necessary cleaning materials, chemicals, and equipment (such as vacuum cleaners, steamers, mops, and ladders). ● If the Customer wishes to provide their own materials or equipment, J-Guard shall not be held responsible for the quality or effectiveness of the service outcome. ● J-Guard uses industry-standard chemicals, but Customers are required to inform us of any allergies, sensitivities, or restricted chemicals prior to service.
9. Estimated Duration of Service
● Any estimated duration provided at the time of booking is purely indicative and based on a standard property size and condition. ● The actual duration may vary based on property size, level of dirt, or unforeseen challenges during the cleaning process. ● The Customer agrees to allow sufficient time for the team to complete the service without rush or pressure.
10. Complaints and Dispute Resolution
● Any complaints regarding the service must be raised during or immediately after the final inspection. ● Complaints raised after the team has left the premises or after the service is fully completed may not be entertained. ● J-Guard will investigate all valid complaints and, if required, provide resolution through re-service, discount, or other appropriate measures at its sole discretion. ● No refund will be provided for dissatisfaction based on personal aesthetic preferences.
11. Force Majeure (Uncontrollable Events)
J-Guard shall not be liable for failure to perform its services in the event of unforeseen circumstances such as: ● Natural disasters (floods, earthquakes, storms, etc.). ● National emergencies, lockdowns, or government restrictions. ● Strikes, road blockages, or accidents preventing access to the premises. In such cases, J-Guard will reschedule the service at the earliest possible time without any penalty.
12. Payment and Cancellation Policy
● Payment must be made in full on the day of service unless agreed otherwise in writing. ● If the Customer cancels a confirmed booking less than 24 hours prior to the scheduled service, a cancellation fee of 20% of the quoted amount will apply. ● If J-Guard arrives at the property and is unable to perform the service due to lack of access, utilities, or preparedness, a call-out fee of ₹500 will apply. ● No refunds will be provided once the service has been fully completed.
14. Acceptance of Terms
By booking a service with J-Guard, the Customer confirms that they have read, understood, and agreed to the above terms and conditions. Failure to read these terms does not exempt the Customer from compliance. J-Guard reserves the right to amend these terms and conditions without prior notice. The latest version of the Terms and Conditions will always be available on our website.
